ARTICLE 1 – DEFINITIONS
In these general terms and conditions the following definitions apply:

1. Consumer: any natural person who acts for purposes that fall outside his/her business or professional activity;

2. Agreement outside the sales area: any agreement between BikeBuddy's and the consumer that is concluded in a place other than the digital or physical sales area
from BikeBuddy's. The agreement is concluded using a means of distance communication, immediately after the consumer has been addressed personally and individually at a place that is not the trader's sales premises;

3. Customization: the products manufactured by BikeBuddy's are customized and are manufactured based on consumer specifications, which are not prefabricated and are based on individual choices and/or decisions of the consumer
made;

4. Sustainable data carrier: any tool - including e-mail - that enables the consumer to store information addressed personally to him in a manner
which makes this information accessible for future use for a period of time that is
adapted to the purpose for which the information is intended, and which allows an unchanged display of the stored information;

5. Reflection period: the period within which the consumer can revoke the purchase outside the sales premises, which period starts on the day on which the purchased item is received by the consumer;

6. Withdrawal: the consumer's ability to withdraw from the contract
sales space.


ARTICLE 2 – IDENTITY
BikeBuddy's, Phone number: (+31) 614846759 . Available from Monday to Friday
Saturday from 9:00 AM - 9:00 PM.
Email address: bikebuddyshengelo@gmail.com
Trade Register registration number: 91851378
VAT identification number: NL865793414B01


ARTICLE 3 – APPLICABILITY
1. These general terms and conditions apply to every offer from BikeBuddy's and
on any agreement concluded between BikeBuddy's, the consumer or
any other purchasing party.

2. These general terms and conditions will be made available to the consumer no later than before or upon conclusion of the agreement.

3. If the agreement is concluded outside the sales premises, notwithstanding the previous paragraph and before the agreement is concluded, after the agreement of the
consumer, the text of the general terms and conditions electronically to the

be made available to the consumer in such a way that it can be easily accessed and stored by the consumer
on a durable data carrier.


ARTICLE 4 – OFFER
1. The offer of products in the agreement is made outside the sales area
stating the relevant information, such as the duration of the offer, the
conditions under which the offer is made, as well as such information that
it is clear to the consumer what the rights and obligations are associated with the acceptance of the offer, the total price of the product including taxes, any delivery costs, the method of payment, any costs
of communication with BikeBuddy's, the manner in which the agreement is concluded, the delivery, the execution, the way in which BikeBuddy's handles complaints
and whether or not the right of withdrawal applies.

2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. In case BikeBuddy's use
uses images, these are a true representation of the products offered. Obvious mistakes or errors in the offer
do not bind BikeBuddy's.


ARTICLE 5 – AGREEMENT
1. The agreement is concluded, taking into account the provisions of Article 4
the moment at which the consumer accepts the offer and complies with the relevant conditions
stated conditions.
2. Confirmation of the agreement outside the sales area (online) takes place in writing or
by e-mail. If the consumer has the offer electronically
accepted, BikeBuddy's will immediately confirm receipt electronically
of the acceptance of the offer.
3. If the agreement is concluded electronically, BikeBuddy's will make appropriate arrangements
technical and organizational measures to secure the electronic data
transfer of data. If the consumer can pay electronically,
BikeBuddy's observes appropriate safety measures as much as possible.
Article 6 – USE & LIABILITY
1. An electric bicycle (e-bike) may travel at a maximum speed of 25 km/h on public roads
have a maximum of 250W motor when used on public roads
away.
2. If an e-bike exceeds the above rule, it is only allowed on private property
being used.
3. Electric scooters are not allowed on public roads, only on private property
become.
4. The vehicles sold by BikeBuddy's must be checked before use
on the operation of the brakes and (brake) lights
5. BikeBuddy's is not liable for any damage or injury resulting from it
use of an electric vehicle that we sell, repair or rent.

ARTICLE 7 – WITHDRAWAL/CANCELLATION
1. When purchasing products outside the sales area (online), the consumer has it
right to terminate the agreement without giving reasons during the period
period of fourteen days from the day of delivery of the product.
The products that the consumer does not wish to keep must be returned within 14 days after the date of delivery
to have a return request on the day of notification of the withdrawal
requested. BikeBuddy's is entitled to withhold refunds until
BikeBuddy's has received the product back intact, complete and in new condition.
BikeBuddy's recommends using the original packaging for returns
use to prevent damage to the product. Any damage or it
loss of returned products during return transport
for the responsibility and expense of the consumer.
2. The consumer has 14 days to submit a return request. Then
the consumer still has 14 days to return the product. Yourself
returning the product is free. Have the product picked up by
BikeBuddy's costs around €75. Amount may change per location.
3. If the consumer has paid an amount, BikeBuddy's will refund this amount within 14
days to refund to the consumer. BikeBuddy's reserves the right
to charge additional costs or any reduction in value
deduct the returned product as referred to in the first paragraph
refund amount. Damage to the product, a dirty product, and/or a product that
has been used for more than 5 km, is considered to indicate a use that
extends beyond what is reasonably necessary to determine the nature, operation and
inspect and determine characteristics of the product.
4. If the product is custom-made, the consumer does not have the right to cancel.
By customization, BikeBuddy's means a product that is made according to the specifications of the
consumer is manufactured, is not prefabricated and/or is manufactured on the basis of
an individual choice or decision of the consumer, or which is clearly for a
specific person is intended. BikeBuddy's has the consumer in the offer, then
this must be pointed out in good time before concluding the agreement.
5. In the event of cancellation of a purchase of products or services within the sales area,
the consumer owes compensation to BikeBuddy's. The
reimbursement is based on the costs that BikeBuddy's incurred up to the time of
cancel has made: • The delivery date is not yet known and you will find it
notify the cancellation within 48 hours of the purchase date and time,
then no compensation is due; • The delivery date is not yet known and
cancellation takes place later than 48 hours after the purchase date and time
place, the compensation will be 10% of the total purchase price; • Is the
Delivery date is known and notification of the cancellation is at least 4
working days before that delivery date and time, then the reimbursement is 50%
of the total purchase price; • Is the delivery date known and will it be made known?
of the cancellation within 3 working days before that delivery date
the compensation is 75% of the total purchase price; • Considers making known the
If cancellation takes place on the delivery date, the compensation will be 100% of the amount
total purchase price. Cancellation can only be communicated via
bikebuddyshengelo@gmail.com and must be done stating the reason.
6. BikeBuddy's will deduct any down payment from the
compensation that the consumer owes in accordance with paragraph 5 of this article.

If the compensation exceeds the down payment, the consumer will receive an invoice
received for the difference.
7. Any agreements concluded by the consumer with third parties, including
but not exclusively bicycle insurance or credit agreement, the
consumer to revoke or cancel at his own expense and risk.
ARTICLE 8 – SERVICE AND WARRANTY
1. The warranty conditions referred to in this article 7 apply to new ones
electric bicycles ('E-bikes'), which a consumer purchases directly from BikeBuddy's, or via
one of BikeBuddy's partners, has purchased.
2. The warranty cannot be invoked: • without the original purchase receipt
from BikeBuddy's; • with regard to E-bikes purchased from a third party, such as
a (professional) intermediary.
3. A limited warranty applies to showroom models or second-hand E-bikes
twelve (12) months or 500 kilometers. This warranty only applies to
consumers.
4. BikeBuddy's gives a warranty on material, manufacturing and use of the E-bike
assembly errors. The warranty covers all components that ensure that the
E-bike is operational, with the exception of wearing parts (paragraph 9).
5. BikeBuddy's cannot guarantee that undisturbed use can always take place
made from the E-bike and cannot guarantee optimal driving comfort.
Ease of use and driving comfort depend (partly) on factors where BikeBuddy's
has no control over, including the personal choice(s) of the
consumer or weather conditions.
6. The warranty period commences on the delivery date as stated on the original delivery
receipt for the relevant E-bike.
7. In addition to the legal warranty on new E-bikes, a general warranty of 6 applies
months on newly purchased parts.
8. Provided that the warranty conditions as referred to in this article 7 have been met, repairs
or BikeBuddy's will replace the defective part in such a way that the E-bike
is operational again in BikeBuddy's reasonable opinion. BikeBuddy's is possible
replace a defective part with an equivalent, non-defective part. This
can also mean that the replacement part is not new, but used or
has been refurbished.
9. Wear and tear is excluded from the warranty. The following parts of the E-bike are in
in any case subject to wear and tear ('wear parts'): chain or belt, derailleur and
derailleur wheels, sprockets, inner and outer tires, handles, lamps,
brake pads and brake discs, brake oil, saddle, pedals, straps and paint.
10. The warranty expires: - In case of irresponsible, reckless, incorrect, ignorant
or improper use of the E-bike. This is, among other things, the case with the E-bike
used for purposes other than for daily personal use (including
commercial rental, competitions, etc.) or if the instructions have not been followed; –
When a defect or damage cannot be attributed to BikeBuddy's. Over there
for example, in the event of damage as a result of a fall, collision or entering water
getting the E-bike; – If the E-bike (or parts thereof) is supplied by someone else
BikeBuddy's has been repaired, adjusted and/or overhauled, or when
original parts have been replaced by unofficial parts. In this case you can
all warranty or other rights with regard to the entire E-bike are void

expired; – If the E-bike does not comply or does not comply with the
maintenance obligation (paragraphs 11, 12 and 13) has been maintained; – If not to the
reporting obligation has been met (paragraph 14); – After the relevant warranty period has expired.
11. The E-bike must be maintained in accordance with the manual.
12. Warranty and service work takes place at home using the
BikeBuddy's service instructions whether they are the mobile service bus or in the
BikeBuddy's workshop performed. The consumer is responsible for it
making (timely) agreements. Only BikeBuddy's determines whether warranty or
service work is carried out outside a BikeBuddy's, on location. On the
canceling or rescheduling appointments is Article 9, paragraph 4
application.
13. Defects or damage that affect the operation of the E-bike
must be submitted immediately and in any case within 48 hours of discovery
BikeBuddy's to be reported. A telephone report must be submitted within three (3)
working days in writing (including e-mail).
The notification must contain at least the following information: purchase receipt,
date of purchase, date of defect/damage and the possible cause of the defect
or the damage.
14. Are parts defective or damaged to such an extent that they are (partially) loose?
come from the E-bike, these loose parts must be carefully removed
are kept until the next time they are provided to BikeBuddy's
can be handed over.
15. If there is a legal warranty, BikeBuddy's will send a replacement
parts with clear replacement instructions or supply them yourself free of charge
consumer. For non-statutory guarantees, BikeBuddy's is not obliged to
to take care of the repair. The consumer is in any case responsible for this
performing service.
16. If BikeBuddy's finds after investigation that there is no or limited warranty
applies, then BikeBuddy's is entitled to repair and/or replace everything
costs involved, including research costs.
17. At BikeBuddy's discretion, any part that BikeBuddy's may use during a
repair or service, automatically become its property. BikeBuddy's is there
no compensation is due.
18. Any use of the E-bike after a defect or damage has been discovered
is at the expense and risk of the consumer or user of the E-bike;
BikeBuddy's is not responsible nor liable for (further) damage resulting from
this use arises. BikeBuddy's liability for indirect or
consequential damage, including loss of income, immaterial damage, loss
from use is excluded. The restrictions included in this paragraph 19
Liability does not apply in the event of intent or deliberate recklessness
BikeBuddies.

ARTICLE 9 – PAYMENT

1. Unless otherwise agreed, payment must be made no later than upon delivery of the item
product to take place. For products that BikeBuddy's are not on or not around the
can deliver on the day of purchase, BikeBuddy's can insofar as this is legal
permitted, require an advance payment.
2. If the consumer does not fulfill his payment obligation(s) on time,
BikeBuddy's will notify the consumer within a period of 7 days
to meet its payment obligation(s). After failure to meet the set period
of 7 days, the consumer is contractual about the amount still due
interest of 8% per month or - if the statutory interest rate is higher - the
statutory interest is owed and BikeBuddy's is entitled to the amount it has incurred
to charge extrajudicial collection costs.
3. The costs for any (bicycle) insurance must be paid directly by the consumer
comply with its insurance company; the policy conditions of
insurance applies. BikeBuddy's is only an intermediary for the
formation of the insurance and cannot be held liable for
exclusion or refusal by the insurer, or failure to conclude (correctly).
obtaining/activating the insurance.
ARTICLE 10 – DELIVERY
1. The delivery times stated by BikeBuddy's are indicative; one specified
delivery period is not a strict deadline within the meaning of Article 6:83 sub a of the Dutch Civil Code. If
the delivery is delayed or can only be partially carried out, then
the consumer will be notified of this as soon as possible. As actual
delivery will be longer than 120 days from the specified indicative delivery period
take place, both the consumer and BikeBuddy's are entitled to the
to terminate the agreement free of charge with regard to the delayed part.
2. BikeBuddy's will take the utmost care when checking in
receiving and executing the order for products.
3. The place of delivery is the address that the consumer provides to BikeBuddy's
has made.
4. Arrangements for delivery or collection of a product, or for
activities as referred to in Article 7, paragraph 12, can be carried out by the consumer at the latest
Canceled or rescheduled 2 working days in advance free of charge.
BikeBuddy's is entitled to charge €49.95 for late delivery
canceled appointment or missed appointment.
5. If the delivery of a purchased product proves impossible, BikeBuddy's
make every effort to deliver a replacement product. The. will be delivered no later than upon delivery
consumer is clearly and comprehensibly informed that there is a replacement
product.
6. BikeBuddy's only delivers on the Dutch mainland or at the border
Germany. Delivery to the Wadden Islands is possible, provided the costs of the
crossing to and from the Wadden Islands will be reimbursed by the consumer.
ARTICLE 11 – RESERVATION OF TITLE
1. All products supplied by BikeBuddy's remain the property of BikeBuddy's until
the consumer pays all that he owes under the agreement in full
has paid.

2. The item is at the consumer's risk from the moment of delivery. Bee
destruction or deterioration of the delivered goods due to a cause beyond the control
can be attributed to the seller, the purchase price remains fully due.
3. As long as the ownership of the delivered products does not belong to the consumer
passed, the consumer may not pledge the products or otherwise
establish security rights on these assets.
ARTICLE 12 – COMPLAINTS AND COMPLAINTS SCHEME
1. Complaints about the execution of the agreement must be submitted within a certain time
after the consumer has discovered the defects, completely and clearly
described to be submitted to BikeBuddy's. The consumer has no recourse
that the delivered goods do not comply with the agreement, if
he fails to investigate or BikeBuddy's does not investigate the defects within a reasonable period of time
notifies.
2. If a complaint is submitted on time, the consumer will give BikeBuddy's the opportunity
to conduct an investigation into the validity of the complaint. In case of a justified complaint
the consumer grants BikeBuddy's a reasonable period for repair or
replacement of the delivered product.
3. Do you disagree with the solution or can we not reach an agreement together? Then you can
You can submit your complaint to the Disputes Committee via the European ODR Platform.
ARTICLE 13 – DISPUTES
1. Dutch law applies to this agreement.
2. If a judge will have to intervene in the event of a legal dispute
a judge from the canton in which BikeBuddy's is located will be appointed.
ARTICLE 14 – FINAL PROVISIONS
1. BikeBuddy's is entitled to change these general terms and conditions.
2. Changes to these terms and conditions will only take effect after they have been made
have been published in an appropriate manner.

Privacy Policy

Privacy Policy

We are responsible for the processing of personal data as shown in
this privacy statement. We will process your data in a secure manner and
use, entirely in accordance with the General Data Protection Regulation. For questions
about your privacy, you can contact bikebuddyshengelo@gmail.com
Article 1 | Additional information BikeBuddy's
E-mail address: bikebuddyshengelo@gmail.com Chamber of Commerce: 91851378

Article 2 | What data do we use?
Here you will find an overview of the data we process and why we need it
on what legal basis and for how long we will keep this data
save. We process your name, email address, address details and bank details as necessary
to be able to provide our services optimally on the basis of the agreement. Without
We cannot properly execute the agreement with this information. This is how we can do it
Please do not ship the product if we do not have the information.
We keep this data for 7 years (this is the legal retention period for the Tax Authorities).
If you unexpectedly have a complaint about our services, we will use your name, email
and process the content of this complaint in order to achieve the best possible solution for you
can come. We use this information for optimal implementation
agreement. We will provide the data
keep until this complaint has been resolved. To make our website possible and to
We use analytics services to optimize this. We have a commercial interest
(legitimate interest) to monitor your surfing behavior on our website and related matters
use data to analyze our service and improve where necessary (see
Article 6).
We will track your use of our website with Google Analytics and are committed to
Google's retention periods. When you use the contact form on our website
fill in, we process, with your explicit permission, your name, email, telephone number and
other information that you wish to enter on the form. Details of completed
We keep contact forms until your question has been addressed and resolved.
Article 3 | How do we obtain the data?
We obtain the aforementioned data from you as a customer or website visitor, because you provide it
information provided to us when ordering our book.

Article 4 | What rights do you have with regard to this data?
The General Data Protection Regulation has given you a number of rights
regarding the personal data that you have had us process.

1. Inspection – You can request us to inspect your data at any time.
To verify your identity, we may ask you for confirmation
your identity, using the KopieID app.
2. Change – You can submit a request if you wish to inspect your data
want to have it adjusted, improved, supplemented, shielded or removed.
3. Objection – You can object to the processing of your data as
legal basis: Bikebuddy's legitimate interest
4. Data transfer – If you want to transfer your data to another provider
BikeBuddy's will provide your data in a structured and
common form that can be opened by common digital systems.
5. Automated processing – You can always tell us your position on a
informed by an automated decision by BikeBuddy's and this decision by a third party
make the person reconsider.
6. Withdrawal – When we have processed data based on your explicit
consent, you have the right to withdraw this consent. This can have consequences
for the services we can provide you.
To exercise your rights, you can send a request to
bikebuddyshengelo@gmail.com. We will assess your request as quickly as possible. When
we cannot fulfill your request, we will let you know why we are requesting your request
reject.
Article 5 | Who receives your data?
BikeBuddy's will not provide your information to third parties unless this is necessary
optimal business operations or is required by a legal obligation. We will your
do not resell data.
Article 6 | Cookies
Cookies are small pieces of information that are sent when you visit the website
to your browser and then to the hard drive in the memory of the device used
you visit our website are stored. These cookies cannot access your devices
to damage. BikeBuddy's uses functional and analytical cookies. –
Functional cookies ensure that the website works well in all browsers and on all devices.
These cookies do not store any personal data. – Analytical cookies are used for
Google Analytics.
We use this service to see how visitors use our website and
what popular pages are. The IP addresses of website visitors are used for this.
You can consult the privacy policy of Google and Google Analytics via this link.

Article 7 | Final provisions
BikeBuddy's reserve the right to change this privacy statement. If you ask
If you have any questions about this statement or the way in which data is used, you can send an e-mail

send to bikebuddyshengelo@gmail.com. If you have a complaint about the way
we handle your data, you can also let us know. You can also contact us
contact the Dutch Data Protection Authority.